My Cart

Close

Shipping Policy

Delivery

How long does delivery take?

Standard delivery takes 3-5 days to all main centres of South Africa. Outlying areas may take longer. Please note that deliveries are made on weekdays between Monday to Friday only.

If you are ordering for a special occasion, please allow enough time for processing and delivery.

**In the event that you purchase a pre-order item (wigs and/or clip-in ponytails), delivery will be made between 5 -15 business days from the date of purchase.

Delivery Fees

A flat fee of R50 will apply on all orders within South Africa.

Delivery fees are calculated separately for international orders, according to the location.

Customer Delivery Details

Please ensure that you supply a physical delivery address where someone will be available to sign and accept your order.  We use door-to-door courier only and P.O. Box addresses are not accepted.

Tracking

Once your waybill has been created, you will receive an email notification, with an active link that will direct you to an online tracking system.

Please note, it may take up to 24 hours for the tracking link to become active. 

Once the order is with our courier, the customer is responsible for tracking the parcel. If you experience any issues with the tracking information that we have supplied, please feel free to contact us at info@dottihair.com and we will gladly assist.

Customs and Import Taxes

International orders may be subjected to customs and import taxes, which will be confirmed by the courier service.

Dotti Hair Extensions is not liable for any additional customs taxes.