- Choose the item on the product page that you want to order.
- Select "Add to Cart".
- Select "Check Out".
- Complete the "Customer Information" form which requires your name, email address & delivery details. If you have a discount code, you may insert it in the "discount" box and apply.
- Select "Continue to Shipping" and review the shipping information.
- Select "Continue to Payment Method". Choose your preferred payment method.
- Proceed to "Complete Order".
Once your waybill has been created, you will receive an email notification, with an active link that will direct you to the online tracking system.
Please note, it may take 24 - 48 hours for the tracking link to become active.
Once the order is with our courier, the customer is responsible for tracking the parcel. If you experience any issues with the tracking information that we have supplied, please feel free to contact us at email@example.com and we will gladly assist.
** In the unlikely event that a parcel is "lost" or "undelivered", Dotti Hair Extensions will not be held liable, should the customer not notify us within 30 days of the order being shipped. No refund/credit will be issued after this 30 day period.
In the event that you wish to cancel or change your order, contact us immediately at firstname.lastname@example.org and we will do our best to accommodate your request.
Shipped items cannot be cancelled or changed. Kindly note that PayFast transactions fees will not be refunded. Transaction fees vary according to the transaction amount.
Please contact us immediately with your order number at email@example.com and we will assist you further.
We restock frequently. Please check the website for updates or contact us at firstname.lastname@example.org, leave your details and we will inform you immediately when new stock is available.
If you are ordering for a special occasion, please allow enough time for processing & delivery.
Standard delivery within South Africa takes about 3-5 days to main centres. Outlying areas may result in longer delivery times. Please note that deliveries are made on weekdays between Monday to Friday only.
Items that are purchased on a pre-order basis will be delivered within 5-15 business days from the date of your order.
Please refer to our Shipping Policy at the bottom of the page for a quick and easy guide to see how long delivery will take.
No. We use a door-to-door delivery service. Please supply us with a home or work daytime delivery address when placing your order.
Yes, you need an account in order to purchase online.
Ensure that all your details are correct. If you still encounter issues, please contact us at email@example.com
In this case, select 'Forgot your password?' and we will send an email to the registered account so that you can reset your password. If you have forgotten the email address that you registered then please email firstname.lastname@example.org and we will assist you further.
A new window will open to process your payment. This is a secure payment facility.
Choose your bank from the options and proceed to your internet banking profile.
This requires you to complete your card information and the service provides an OTP (one-time pin) to process your payment.
This requires a Mobicred account. You will be able to buy from us and pay over a period of time. If you do not have a Mobicred account, sign up for it here: https://www.mobicred.co.za
Yes. Items must be returned to us within 7 days of receipt. Due to the nature and hygiene of our products, ALL products must be in its original packaging for the return to be accepted. Any products that have a broken seal or have been tampered with, will not be accepted for a refund.
Kindly note that we do not refund PayFast transaction fees. Transaction fees vary according to the transaction amounts. Transaction fees are not applicable to EFT payments.
Sale items are not eligible for returns.
For more information, please see our refund policy here.
Yes. Unfortunately we do not have a free returns system. Please ensure that all returns are sent by a reliable door-to-door courier only.
Please note: Due to the nature and hygiene of our hair products, returns must be sealed and in its original packaging for the return to be accepted.
For further assistance please email us at email@example.com
We do not refund the delivery charge.
If you need assistance with colour-matching, feel free to email us a picture of your hair at firstname.lastname@example.org or DM us a picture on IG.
Remy Human Hair is considered to be the highest quality hair, where the cuticles are in tact. The hair is carefully collected, and extra care is taken to ensure that the hair strands are aligned in a natural and uniform direction. This prevents tangling and provides a natural, smooth look and texture. All Dotti Hair Extensions products are made from 100% Remy Human Hair.
The lifespan of your hair extensions will depend on its maintenance. We recommend that you follow our hair-care guide which is included in your package. With the utmost care, your hair can last up to 3-5 years.
Yes. All the products in the Dotti Hair Extensions range are made from 100% Remy Human Hair. You can conveniently style the hair with heat styling tools. We recommend that you use a low heat setting of 120C/250F. Do bear in mind that like natural hair, the hair can become damaged by excessive heat styling.
Yes. Our 100% Remy Human hair can be dyed.
As a general rule, it is easier to darken the hair than to lighten it. We highly recommend having your hairdresser dye the extensions to get the results you want, as coloring them yourself poses a high risk of an undesired color. We would advise for a patch test prior to coloring or restyling the full set to ensure that the final shade is what you anticipate.
Please note: Any bleaching/coloring is done at the customer's own risk and Dotti Hair Extensions will not be held accountable for undesired results.
If there is a valid promotional code at the time of purchase, you will insert the code at the "discount box", during checkout stage. Please note that discount codes are case sensitive. If you are experiencing any difficulties during the process, contact us at email@example.com
Unfortunately not. Once the order is placed, it is final.
There could be several reasons. If you need assistance, feel free to contact us at firstname.lastname@example.org
Dotti Hair Extensions is only available online.
Our hair can currently only be purchased online through our website.
Simply scroll down our homepage and enter your email under "Sign up for updates".